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Secret projects

Over the past 3 years, I've had the opportunity to work closely with a wide range of clients on many strategic design projects. However, many of these projects are still being implemented or under strict NDA. 

Some of the stuff I've done for these clients (without disclosing too much)

Some of the stuff I've done for these clients (without disclosing too much)

Experience architecture & Journey mapping
I helped organisations define the overall vision of their experience, detail different aspects of their service, map them as a distinct branded journey and identify the best strategies for achieving that vision

User experience research
Through a variety of qualitative research methods, I explored and synthesized the rich context of user experience.

Service implementation
I worked with internal teams for widespread adoption of new service standards through hands-on learning, training and, in some cases, by embedding myself in the company.

Experiential and visual design
I prototyped and designed for print, digital and experiential, ensuring the best fit of the touchpoint within the organisation’s brand identity, with an eye towards the overall customer journey.