Some of the stuff I've done for these clients (without disclosing too much)
Experience architecture & Journey mapping
I helped organisations define the overall vision of their experience, detail different aspects of their service, map them as a distinct branded journey and identify the best strategies for achieving that vision
User experience research
Through a variety of qualitative research methods, I explored and synthesized the rich context of user experience.
I worked with internal teams for widespread adoption of new service standards through hands-on learning, training and, in some cases, by embedding myself in the company.
Experiential and visual design
I prototyped and designed for print, digital and experiential, ensuring the best fit of the touchpoint within the organisation’s brand identity, with an eye towards the overall customer journey.